All packages for an account must be addressed to the Account Holder's name and assigned WEB# only. Any deviations will incur additional costs which will be assigned to the account holder.
An account is assigned to a single individual (a.k.a. the Account Holder) at signup. The Account Holder is solely responsible for all liabilities incurred for the account. The Account Holder is obligated to ensure the name, local residential address and contact details stored with Web Source Co. Ltd. are accurate at all times and to notify us in a timely manner of any such changes. These changes must be communicated electronically via email or within your account via our website or mobile app.
The Account Holder agrees to pay for all packages within 30 calendar days of the invoice date. Failure to do so may result in Web Source disposing of the package and initiating debt-recovery measures.
Packages can be shipped to your Web Source address via
By using our services, you authorize us to open, inspect, and process your shipments as necessary to facilitate handling, shipping, and compliance with applicable laws and regulations, including but not limited to Customs clearance. You acknowledge that we may engage third parties to perform these services on your behalf.
You further agree to reimburse us for all costs incurred in connection with these services, including but not limited to shipping fees, duties, taxes, brokerage fees, and any other charges necessary for the lawful importation or exportation of your items. Failure to remit payment for such charges may result in delays, refusal of service and additional collection actions.
Please consult our restricted and prohibited items guide prior to shipping with us. While this guide is not exhaustive, it provides a good starting point for determining what can or cannot be shipped via our service. As an example, firearms and their components cannot be shipped via our service, neither in the US nor locally. This means that even if received at our Miami location, we can neither export it to Trinidad nor return it to the sender. We are unable to ship mail or magazines subscriptions, cash, currency, or other security instruments.
As the shipper/importer/customer, you are ultimately responsible for your own awareness of any shipping restrictions. We strongly encourage you to reach out to us for guidance prior to shipping.
A minimum $5 USD
processing fee will charged for each physical package that is stopped to facilitate the additional handling of prohibited or restricted items.
Any goods which are classified by the Department of Transportation (DOT), the International Air Transportation Association (lATA), and/or the International Civil Aviation Organization (ICAO) as "restricted articles", "hazardous material", or "dangerous goods", may not be able to be flown as regular cargo and may require additional handling procedures. Currently only some shocks (automotive) and some sprays can be shipped as specially-handled Air Hazmat cargo at an additional cost. These items will undergo an examination and approval process before being accepted for shipment. Should an item not be approved for regular Air or Air Hazmat shipping, we will be sure to notify you of the alternative options available. This may require you to arrange a pre-paid return to the supplier, scheduled pickup at our Miami office or even disposal. We will not be held liable for any costs associated with the disposal of hazardous materials or dangerous goods.
Customers requiring the option of shipping Hazardous items via an Air Hazmat shipment may contact us for guidance on the specific item's potential eligibility. We will require the relevant Material Safety Data Sheet for each item to provide assistance.
The cost associated with this will be handled on an individual basis and may not be based on the rates mentioned on this site. This is primarily due to the higher cost associated with the special handling, packaging and other processes required to handle hazardous material or dangerous goods.
Our shipping fees are calculated based on the actual weight of items rounded up to the nearest pound(lb) e.g. a 2.3lb package will attract a 3lb rate. Items weighing less than 0.5lbs will be processed at the minimum chargeable weight of 0.5lb. Excessively bulky may require repacking at client's cost. C.O.D. shipments will be refused.
Payment and CollectionWe advise that you use our shipping fees estimator prior to every shipment to determine the feasibility of your purchase. We will notify you via email and your Web Source account once your invoice is ready. Payment can be made online via your account, in-person at our office using your LINX Credit or Debit Card or on delivery by our courier using your LINX card. Our courier cannot accept cash payment.
To maintain the efficiency of our service, we ask that all items be paid and collected within 15 days of our invoice date. We fully understand that this may not be possible for various reasons and we're willing to work with you to find a solution. You will receive reminders at the 30 and 45-day intervals, after which we may pursue debt-recovery procedures which may include the disposal of your items and suspension or termination of your account.
We utilize delivery drivers to deliver packages to our customers who opt in to that service. We provide this service at no additional cost to the greatest extent possible.
To maintain the efficiency of this free service, there are conditions we must apply:
While the delivery drivers will attempt to offer the highest level of convenience, they must adhere to this policy, which seeks to protect all parties.
A valid electronic invoice must be provided by the customer for all shipments regardless of their value. We strongly advise that you use the Prealert option within your account to upload the invoice for every package.
We require the clearly-legible electronic copy of your invoice to facilitate a timely clearance process.
The Prealert function via our website or mobile app enables you to submit your invoice, tracking number, purchase price and item descriptions prior to your item's arrival at our Miami office.
Failing this, a final opportunity will be provided via an "Upload Invoice" option in our email confirmation from Miami. This option is strictly time-limited due to the time-sensitivity of the subsequent
processes. Without an invoice, TT Customs will be required to assign a value to be used for taxation or possibly detain it pending the provision of your invoice.
Your shipments will be cleared automatically as "Non Trade", unless a package is assessed by TT Customs to be of a commercial quantity or value or unless prior arrangements have been made in writing. TT Customs' requires that a Formal Entry be done for Trade shipments; you will receive the necessary documentation for clearance in these instances. Web Source can assist in the preparation and lodging of Formal Entries if requested.
Note* 'Non Trade' shipments are packages imported for personal use. Trade shipments are packages imported for commercial use and/or value which exceeds the legally-stipulated amount of $20,000 TTD for 'Non Trade'.
In instances where Customs Clearance is to be done by an external party, our shipping fees must be paid to facilitate the "cargo-release" process.
Insurance is charged at a rate of $1.00 USD per $100 USD value of your package or part thereof. Insurance claims for any package received without a valid invoice can only be assessed for maximum reimbursement of USD$100. Your invoice must be submitted electronically via our mobile website or app prior to shipment.
Most online stores do not send a physical invoice with your package. As a precaution, we recommend you upload an electronic copy of the invoice for every package using the Prealert option within your Web Source Account.
All claims must be submitted to us via email to customerservice@shipwebsource.com within 48 hours of local delivery.
Customers who have declined or opted out of having their shipments insured will not be eligible for insurance claims.
In the event of an insurance claim, all costs associated with the shipping process (i.e. shipping fees, handling, taxes, insurance fees) remain payable and are non-refundable. The insurance claim will be processed within 30 days of the claim being submitted along with all required details e.g. invoice, photos of packaging and contents (or the physical return of the actual packaging and contents) and payment of shipping fees.
Approved claims may be reimbursed via cheque in TT dollars or credited to your Web Source Account. Insurance rates and services are subject to change without notice.
Special note regarding Televisions
The extreme fragility of televisions is what excludes them from insurance coverage. We will do our utmost to ensure that your television arrives safely, but we cannot be held responsible for damage whether
or not crating or any other additional protective packaging was used.
The responsibility of Web Source Co. Ltd begins when the packages are received at the office of its agent in Miami. Web Source Co. Ltd will not be held liable for packages that are lost, delayed or damaged while in transit to our location.
We are not liable for delays in delivery, damages of any kind (whether direct, indirect, incidental, special, or consequential) including but not limited to loss of income, loss of interest, loss of profit, loss of business opportunity, loss of use of contents, breach of other contracts, or any loss or damage arising from the inherent nature of the goods, whether or not we had knowledge that such damage might be incurred, even if the delay is our fault in retrieving the shipment, transporting the shipment, or delivering the shipment. We will not be liable for your acts or omissions, including but not limited to incorrect declaration of goods, improper or insufficient packaging or marking or addressing of the shipment, or for acts or omissions by the consignor or consignee or anyone else with an interest in the shipment.
The customer shall be responsible for ensuring that an accurate electronic copy of the invoice accompanies every shipment. Failure to do so may result in additional costs, delays and even abandonment of shipments.
The customer shall be responsible for verifying the contents of all packages received at the point of delivery. Any discrepancies must be reported to Web Source Co. Ltd within 48 hours of delivery. Failure to do so will result in the customer being liable for any loss or damage to the package.
We will not be liable if you or the consignor violates any of the terms of the agreement. Also, we will not be held liable for loss, damage, or delay caused by any events we cannot control, including but not limited to acts of God, "force majeure", or the action or omissions of any governmental or public authority (including but not limited to customs or health officials), or omission by anyone outside of us. We reserve the right, without admitting liability, to refund transportation charges at our sole discretion, but are not obligated to do so.