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Christmas Shipping Update

November 13th, 2019

From: Lincoln Maharaj, CEO

December 16th 2019

This is our promise: If we physically receive your package at our Miami warehouse on or before December 16th and there are no issues (examples listed below), we will have it available for you locally before December 25th.

You can continue to shop and ship after the deadline. We'll still work hard to get your packages to you, but the guarantee only applies to items that meet the deadline.

Exceptions not covered by this deadline:

  • Hazmat items (e.g. items that are flammable, pressurized, contain alcohol as a primary ingredient)
  • US Postal Service packages: Items shipped via United States Postal Service (USPS), UPS SurePost or FedEx SmartPost
  • Incorrect or missing customer information. Always ensure your full shipping address is included at checkout. We also strongly advise that you prealert your items via our website to help avoid this issue.

Our Experience & Our Advice

Free Shipping is not Fast Shipping. Here's what we mean.

Shop early. Shop early. Shop early.
This is the peak season for shipping, globally. Just as our own roads are packed with commuters during rush hour, all cargo trucks, trains, and airplanes are filled to capacity and even overbooked at this time of year. Delays are inevitable due to overbookings, unplanned emergency repairs and harsh hurricane-season weather. Shop early so you have ample time in spite of any delays.



The calendar below shows our opening hours for December 2019.
Please note our call center hours remain 8AM to 5PM Monday to Friday and 9AM to 1PM Saturdays.
 
DECEMBER
SUN
MON
TUE
WED
THUR
FRI
SAT
1
 
CLOSED
2
NORMAL HRS
8am to 6pm
3
NORMAL HRS
8am to 6pm
4
NORMAL HRS
8am to 6pm
5
NORMAL HRS
8am to 6pm
6
NORMAL HRS
8am to 6pm
7
NORMAL HRS
9am to 1pm
8
 
CLOSED
9
NORMAL HRS
8am to 6pm
10
NORMAL HRS
8am to 6pm
11
NORMAL HRS
8am to 6pm
12
NORMAL HRS
8am to 6pm
13
NORMAL HRS
8am to 6pm
14
NORMAL HRS
9am to 1pm
15
CLOSED
16
EXTENDED HRS
8am to 7pm
17
EXTENDED HRS
8am to 7pm
18
EXTENDED HRS
8am to 7pm
19
EXTENDED HRS
8am to 7pm
20
EXTENDED HRS
8am to 8pm
21
EXTENDED HRS
9am to 5pm
22
ADDITIONAL HRS
9am to 5pm
23
EXTENDED HRS
8am to 8pm
24
CHRISTMAS EVE
8am to 3pm
25
CHRISTMAS DAY
CLOSED
26
BOXING DAY
CLOSED
27
NORMAL HRS
8am to 6pm
28
NORMAL HRS
9am to 1pm
29
 
CLOSED
30
NORMAL HRS
8am to 6pm
31
NEW YEAR'S EVE
8am to 3pm
1 January