Christmas Shipping AdvicePosted: December 3rd, 2018
First things first - whether you've just signed up or you've been with us since Day 1 (wayyy back in 2010), we want to thank you for choosing us. Thank you for sticking with us, thank you for making us better and thank you for trusting us with your cargo.
December is the most hectic month of the year. Regular shippers like us compete (sometimes unsuccessfully) with seasonal shippers (e.g. furniture companies, flower importers) for the finite aircraft space available with the airlines. Even when the airlines increase their cargo flights to meet the surge in demand, that still proves insufficient often resulting in overbookings and re-scheduling.
It is for this reason we experience more frequent flight delays from as early as November. Delays are frustating, but we remain dedicated to working relentlessly to have your packages available in the shortest possible time. That being said, due to the challenges of shipping during this month we're posting the information below.
If we physically receive your package at our Miami warehouse and there are no issues (examples listed below), even with any subsequent flight delays, we aim to have it available for you locally by Christmas Eve. You can still shop and ship after the 14th. We'll still work hard to get it to you, but this timeframe only applies to items that meet the deadline.
Exceptions not covered by this deadline:
- Hazmat items (e.g. items that are flammable, pressurized, contain alcohol as a primary ingredient)
- Incorrect or missing customer information
- Items shipped via United States Postal Service (USPS), UPS SurePost or FedEx SmartPost
Re-Routes suspended this month. Effective immediately until December 24th, we will be temporarily suspending our re-route facility i.e. requests for delivery at alternate addresses. This does not apply to packages being sent to Tobago. For customers who will not be at their regular location, you can request that your item be held at our office for collection within 30 days.
Traffic. There has already been a significant increase in traffic congestion on the major roads and within the vaious business hubs. In some cases this will mean that your courier's usual arrival time at your premises may be a little later than usual. Many of our drivers are on the road as early as 5:30 AM, so during this busy time we ask for your understanding and patience as they work to get your item into your hands.
Several of our drivers have already encountered near-gridlock traffic on their way to other areas which have barely a vehicle in sight. This experience came as a reminder that even the communities without traffic can still indirectly be affected by it.
No cash for deliveries. Our couriers are equipped with portable Linx terminals and can accept Debit or Credit Card payments. It is your right and duty to ensure that your card remains in plain view during all transactions, and that you receive the correct receipt(s) for every single transaction, including failed or declined payments.
Alternatively, you can utilize our Easy Pay service which allows you to submit your credit card details for us to automatically process payments on your behalf.
We've adjusted our opening hours for the week prior to Christmas to facilitate more flexible collection of packages at our office.
Our call center hours remain 8AM to 5PM Monday to Friday and 9AM to 1PM Saturdays.