December Shipping Deadline

Each year we propose a deadline date in December that gives us sufficient time to have your package available locally.
Once we receive your pre-alerted package at our Miami office in shippable condition by Friday 6th December, we will have it available for you locally before Christmas.
We'll still be shipping items even after that deadline above - that's just our buffer-date.

Delays are the inescapable reality of peak-season shipping. Everyone prepares for the increase in shipments i.e. our Miami office, the airlines, TT Customs and of course our local team. However, even the smallest hiccups can slow things down.
As such, that buffer is needed to accommodate the inevitable delays that are outside our control.

First, every package must be properly addressed i.e. labelled with the account holder’s name and WEB# exactly matching the account on our system.
If your legally recognized name differs from what’s registered with us, email us at customerservice@shipwebsource.com to have it updated. You will need to provide proof of your legal name via a government issued ID.

For orders that are split during shipping, on each pre-alert enter the value of the actual items in that specific shipment.
You may upload the entire invoice, but ensure the value of your prealert matches the value of the items actually shipped.
Need guidance on obtaining your Amazon or eBay invoice? Click here: https://www.youtube.com/playlist?list=PLfxINHjaAQ-hyJQfAJoIE5z1hfkCRvbwY

• Prohibited or restricted items e.g. gun parts, camouflage-patterned items
• Hazardous materials e.g. hoverboards, aerosol spray cans, flammable liquids
• Items received damaged e.g. broken or spilled contents

If your package was shipped via USPS, they will hold it at their facility, mark it as Delivered and allow us to collect during one of our scheduled pickups at their facility.
Our processing begins when we physically receive it from the Post Office, which may actually be several days after their "delivered" update.

The other large US Delivery Providers will be handing over bulk deliveries to us i.e. containers/truck loads and marking the entire shipment as delivered.
As such, you will receive their delivery notification first.
We will handle the offloading/sorting/processing steps which will result in a later notification of our "Received in Miami" update.