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  • Track your packages in Miami
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Frequently Asked Questions

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  • Payment Methods

    What payment methods do you accept?
    Our delivery drivers can only accept Debit or Credit Card payments.
    Cash, Credit and Debit Card payments can be done at our office. Company Cheques will only be accepted after an approval process (contact us for details). We are unable to accept Personal Cheques.

    Can you charge my credit card automatically?
    Yes we can. Compile the items below and submit them via email to easypay@shipwebsource.com.
    1. Complete and sign our Credit Card Authorization form.
    2. Scan or photograph only the front of your credit card.
    3. Scan or photograph the back and front of your National ID card or Driver's Permit. All cards submitted must be valid i.e. non-expired.
    Once the above items are submitted we will confirm receipt and acceptance within one business day.
  • Amazon Keeps Changing My Address!

    I am trying to enter my Web Source Address at Amazon.com but they keep changing the format
    Amazon.com has recently made some minor changes to their shipping system which have inadvertently caused them to omit crucial information from your shipping address.
    You may face one of two scenarios:
  • Shipping Televisions

    Can I ship a TV with Web Source?

    Absolutely. But first, let's clarify the procedure. We pay special attention to handling and shipping your television, verifying the screen's integrity and confirming power-up both in Miami and in Trinidad. This double-inspection is an involved process and attracts a small fee as shown on our Rates page.

    All televisions are extremely fragile, but those measuring 50 inches and larger (including 50-inch class) pose a special challenge mainly because of their dimensions. We temporarily hold these televisions in Miami and offer you the option of securing these larger sizes inside a wooden crate which provides additional reinforcement against the increased risk of damage during shipping. Crating is optional and has an associated fee (see our Rates page). The weight of the crate itself can add upwards of 50lbs to your shipment. However the value of this protective option is undeniable.

    Finally, Insurance must be active on your account to cover your television itself in the event it is damaged. Declining the option to crate will negate your insurance coverage against damage, but will still provide coverage if the item is lost in transit to Trinidad. Our shipping fees and taxes will remain payable as these are not covered by insurance.

  • Maximum Package Size

    What size package can I receive through my Web Source account?
    You can receive packages of just about any size. What you have to keep in mind is that we use airfreight only. Items such as furniture and large appliances can be sent through Ocean It.

    Large items that we often ship via air for our customers include items such as computers, electronics, car parts, ready-to-assemble furniture; toys etc. (Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.)

  • Delivery Time

    How long does it take to receive packages?
    Packages that are received at our Miami facility are sent to POS within 24-48 hours of receiving. Local deliveries are performed within one to two business days after the cargo is cleared at the Courier Bond facility.
  • Credit Card Billing Address

    I can't use my local billing address at some websites
    Don't worry, you can still shop at these websites. Ask your bank to add your Web Source address as an auxiliary billing address to your credit card. This will speed up your checkout process since your billing and shipping address will be identical.
  • Telephone Number requested by Vendor

    During checkout the online vendor requests a telephone number. Should I provide the number for your Miami Warehouse?
    Online vendors require your personal telephone number so they can contact you if they need to confirm your order. The telephone number you provide should be the same one your bank has on file with the Credit Card you used for the purchase. The supplier most often uses this number for verification purposes. In most cases, you must include Trinidad's International Country Code (868) e.g. 868-555-5555.
  • No Credit Card?

    I do not have a credit card. Can you purchase on my behalf?
    Yes. We will gladly make purchases for you with our credit card. The normal shipping rates apply along with a surcharge (US$5.00 or 3% of merchandise cost, whichever is greater). CASH payment must be made in advance at our office. Payment via Linx, cheques or local credit cards cannot be accepted for our Credit Card purchasing service.
  • Business Hours

    What are your Business Hours?
    Normal opening hours for our Trinidad office are Monday to Friday, from 8AM to 6PM and Saturdays 9AM to 1PM. Unless otherwise notified, we are closed on all Sundays and Public Holidays. Click for directions to our office.

    Our Miami Warehouse is open to receive cargo Monday to Friday, 8AM to 12PM, then 12:30PM to 4PM. Click for directions.
  • Mail Service

    Can you ship my mail or magazine subscriptions?
    Sorry, we do not offer this service at this time.
  • Address Drop Off / Walk-in deliveries

    Can items be dropped off at your Miami Warehouse to be sent to me in Trinidad?
    Yes, either you or anyone else can drop off items at our Miami Warehouse. We will physically examine the cargo to confirm the contents and issue a Warehouse Receipt to the person who made the delivery.
    Valid ID must be presented and will be copied and included in the delivery documentation as per US Customs requirements.
    Our receiving hours in Miami are 8AM - 12PM, then 12:30PM to 4PM (Miami Time) Monday - Friday. Click for directions.
  • Restricted Items

    Is there anything that I cannot receive through my Web Source account?
    Items considered to be Dangerous Goods by the FAA will be put on hold in Miami and will not be sent until we receive further instructions from you and all appropriate paper work has been filed and fees paid. These items include all aerosol cans and hazardous chemicals. Please note that shipping hazardous materials correctly is an expensive proposition. If in doubt, please call us before ordering such items. Here is a list of Restricted Items.
  • Can I Import Seeds?

    Click here for the procedures to be followed.
  • Package Weight

    My weight from my supplier does not match my package weight from Web Source. Why is this?
    We re-weigh packages both at Miami and Trinidad for security reasons. There will be times your supplier may state your package weight as 2lbs when it is in fact 1lb, or vice versa. We always re-weigh to ensure that you only pay for your ACTUAL weight.
  • Consolidating Packages

    My order was shipped as several separate items. Can you consolidate them in Miami and ship as one package?
    There are two points to consider regarding consolidation:
    In order to maintain our 48-hour delivery commitment, our Miami center schedules each package to be shipped once it's received and processed. The additional logistics required to manage the interception, retention and consolidation of packages isn't feasible for us at this time because our cargo throughput is simply too high. Before your packages arrive in Trinidad however, you can request that we wait until all have arrived before attempting local delivery.

    You may be concerned that your "extra" packages may cause you to be subjected to expensive volumetric charges. We do not use volumetric calculations to find ways to increase our fees. Yes, you will receive individual invoices for each separate package. However since our fees are based on the package weight, shipping your packages together or separately has no adverse impact on your invoice. This also applies to the Customs Duty and VAT charges - there is no adverse impact whether the items are shipped (and therefore valued) separately or together.
  • Delivery Delays

    USPS says my package was delivered. What's the delay?

    Due to their extremely high volume of parcels, the United States Postal Service is unable to individually verify the status of every delivery. Therefore their records of your package being delivered to our warehouse can often be incorrect. WebSource is not liable for any delays for packages shipped via USPS.

    I didn't ship with USPS, but my package is still delayed.
    Some possible causes of such a delay are:
    1. Your complete Web Source shipping address was not entered during online checkout.
    2. The shipper did not label your package with your complete delivery address.
    3. If your item is classified as a Restricted Export by US Customs, it can detained in Miami pending the necessary documentation and approval. We will assist and advise you in such cases. However it can be a lengthy and costly process depending on the item.
    Web Source is not responsible for any package delayed for the above reasons. However, by Prealerting all your packages upon initial purchase, you can help us minimise these types of delays.
  • Fuel Surcharge

    What is a fuel surcharge?
    A fuel surcharge is imposed on all carriers by all shippers (ocean and air).

    We at Web Source remain committed to serving you our valued customers in the best way possible keeping our "rate per pound" as low as possible.

  • Reduction of VAT to 12.5%

    When will VAT be reduced on items imported?
    As indicated by the Ministry of Finance, VAT has been reduced from 15% to 12.5% as of February 1st 2016.

    You can view the official letter from the Ministry here.

    This reduction will be reflected in both VAT charges on your invoice from us: Import VAT and VAT on Local Handling.
  • VAT on Local Handling

    What is VAT on Local Handling?
    This tax has been imposed by the Inland Revenue Division of the Ministry of Finance and applies to all skybox providers. We list it on our invoices for transparency purposes.

    You can view the official letter from the Inland Revenue Division here:
    View PDF File

    As a consequence of the reduction in the rate of VAT, this fee has been reduced from 75 cents to 63 cents as of February 1st 2016.
  • Local Delivery Exceptions

    Do you deliver to all locations in Trinidad?

    We would like to offer this convenience to all our customers. However, due to the potential risks, we are unable to deliver in the areas below. We invite customers in these areas to contact us for alternative delivery arrangements.

    Central / South Embacadere
    Cocorite / Diego Martin Powder Magazine Water Hole Cocorite Bagatelle Blue Basin Covigne
    Downtown Duke Street East Picadilly Street East
    Laventille Block 22 Eastern Quarry John John/ Picton Laventille Rd. Prizgar Lands St. Barb's Success Trou Macaque Upper Pashley St.
    Morvant Beetham Gardens Caledonia Chinapoo Mon Repos Never Dirty Paradise Heights Red Hill Romain Land
    St. James Dundonald Hill Niles Street Upper Bournes Road "Coco" Waterhole