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  • Track your packages in Miami
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Frequently Asked Questions

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  • VAT on Local Handling

    Why am I being charged an additional 75 cents on my invoice?
    This new tax has been imposed by the Inland Revenue Division of the Ministry of Finance and applies to all skybox providers.
    This tax took effect since April 13th 2012, but we chose to absorb it for as long as we could to prevent your rates from increasing. However, to meet the cost of maintaining a quality service, we can no longer pay this tax on your behalf.

    You can view the official letter from the Inland Revenue Division here:
    View PDF File

  • Maximum Package Size

    What size package can I receive through my Web Source account?
    You can receive packages of just about any size. What you have to keep in mind is that we use airfreight only. Items such as furniture and large appliances can be sent through our Web Source Ocean Service.

    Large items that we often ship for our customers include items such as computers, electronics, car parts, ready-to-assemble furniture; toys etc. (Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.)

  • Delivery Time

    How long does it take to receive packages?
    Packages that are received at our Miami facility are sent to POS within 24-48 hours of receiving. Local deliveries are performed within one to two business days after the cargo is cleared at the Courier Bond facility.

  • Credit Card Billing Address

    I can't use my local billing address at some websites
    Don't worry, you can still shop at these websites. Ask your bank to add your Web Source address as an auxiliary billing address to your credit card. This will speed up your checkout process since your billing and shipping address will be identical.

  • No Credit Card?

    I do not have a credit card. Can I still use your service?
    Yes. We will gladly make purchases for you with our credit card. The normal shipping rates apply along with a surcharge (US$5.00 or 3% of merchandise cost, whichever is greater). CASH payment must be made in advance. Payment via Linx, cheques or local credit cards cannot be accepted for our Credit Card purchasing service.

  • Business Hours

    What are you Business Hours?
    We are open Monday to Friday, from 8AM to 5PM. Later times for package pickups and deliveries can be facilitated at no extra charge. Please call in advance. Click for directions to our office.

  • Mail Service

    We do not offer a mail service at this time.

  • Address Drop Off / Walk-in deliveries

    Can I drop off items at the street address to be sent to me?
    Yes, you can drop off items at the street address in Miami, to be shipped to you. The shipper will be given a warehouse receipt upon tendering cargo to us on your behalf. Our operating hours in Miami are 8AM - 4PM (Miami Time) Monday - Friday. Click for directions.

  • Restricted Items

    Is there anything that I cannot receive through my Web Source account?
    Items considered to be Dangerous Goods by the FAA will be put on hold in Miami and will not be sent until we receive further instructions from you and all appropriate paper work has been filed and fees paid. These items include all aerosol cans and hazardous chemicals. Please note that shipping hazardous materials correctly is an expensive proposition. If in doubt, please call us before ordering such items. Here is a list of Restricted Items.

  • Package Weight

    My weight from my supplier does not match my package weight from Web Source. Why is this?
    We re-weigh packages both at Miami and Trinidad for security reasons. There will be times your supplier may state your package weight as 2lbs when it is in fact 1lb, or vice versa. We always re-weigh to ensure that you only pay for your ACTUAL weight.

  • Delivery Delays

    USPS says my package was delivered. What's the delay?

    Due to their extremely high volume of parcels, the United States Postal Service is unable to individually verify the status of every delivery. Therefore their records of your package being delivered to our warehouse can often be incorrect. WebSource is not liable for any delays for packages shipped via USPS.

    I didn't ship with USPS, but my package is still delayed.
    Two possible causes of such a delay are:
    1. Your complete Web Source shipping address was not entered during online checkout.
    2. The shipper did not label your package with your complete delivery address.
    Web Source is not responsible for any package delayed for the above reasons. However, by Prealerting all your packages upon initial purchase, you can help us minimise these types of delays.

  • Fuel Surcharge

    What is a fuel surcharge?
    A fuel surcharge is imposed on all carriers by all shippers (ocean and air).

    We at Web Source remain committed to serving you our valued customers in the best way possible keeping our "rate per pound" as low as possible.

  • Local Delivery Exceptions

    Do you deliver to all locations in Trinidad?

    We would like to offer this convenience to all our customers. However, due to the potential risks, we are unable to deliver in the areas below. We invite customers in these areas to contact us for alternative delivery arrangements.

    Cocorite Powder Magazine Water Hole Cocorite
    Diego Martin Bagatelle Blue Basin Covigne
    Downtown Duke Street East Picadilly Street East
    Laventille Block 22 Eastern Quarry John John/ Picton Laventille Rd. Pritzgaland St. Barb's Success Trou Macaque Upper Pashley St.
    Morvant Beetham Gardens Caladonia Chinapoo Mon Repos Never Dirty Paradise Heights Red Hill Romain Land
    St. James Dundonald Hill Niles Street Upper Bournes Road "Coco" Waterhole